Health & Safety

Health & Safety FAQs

Below you will find the most frequently asked questions regarding the health and safety of our programs.

COVID-19

In response to the ongoing COVID-19 or coronavirus outbreak and the possibility of further travel restrictions, our team will be offering continuous support and modified program schedules to help students who are attending our programs.  Please read below for our company-wide updates and policies regarding any specific program changes due to the coronavirus for our  programs. 

If a  program is affected by COVID-19, students have the option to

  1.  Switch to another TGP program at no additional cost, or 
  2. Receive a full program credit for a future program

Continue to stay updated with the situation with advice from the CDC

In order to protect the health and safety of our students, team, and local communities we serve, TGP is following travel recommendations and guidelines set forth by the Center of Disease Control (CDC) which recommends that all travelers are fully vaccinated before travel.  Accordingly, all TGP participants who are traveling to a program destination will be required to provide proof of vaccination a minimum of 14 days prior to the program start date in order to participate.

TGP is closely monitoring the Centers for Disease Control and Prevention (CDC) and in communication with our global partners.  All of TGP’s updates regarding the coronavirus will continue to be shared with our university partners and students as well.

Students can access the latest COVID-19 entry requirement information on the CDC’s or Department of State’s website. As your program approaches, entry requirements will be updated in your student portal, and our team will be in regular contact with students to provide support prior to departure.

Our goal is to deliver an exceptional experience and want to ensure safety to the best of our ability for our students, team, and local communities. TGP’s Health & Safety Guidelines: Standard Operating Procedures for Travel (COVID-19) can be seen HERE.

For questions, contact our team at [email protected] or call us at +1 (215) 821-0935 (Monday – Friday, 9:30 AM – 5 PM ET).

Meals

All breakfasts, lunches, and dinners are included on the program (there may be exceptions on arrival or departure days). Most of our meals are locally and sustainably sourced and many are served family-style. We accommodate vegan, vegetarian, pescatarian, and gluten-free diets and cater our meals to participants’ dietary or health needs. Participants will have opportunities to shop locally for snacks in nearby markets. All meals are prepared with nutrition standards in mind to maintain energy and stamina throughout the program.

Health

We recommend that participants see a doctor before the program to ensure they are in good health to participate. When participants register, we request medical documentation to alert us of any conditions (medical, mental, or physical) they have to inform our local team to ensure that they can provide adequate support during their adventure.

Students should feel comfortable walking and hiking up several miles. We encourage students to maintain an open mind about the various outdoor adventures and cultural experiences on the program. If participants are concerned that a condition would impact their experience, please reach out to our team during the registration process to address your concern and our team will provide suggestions and assistance.

Emergencies

In the event of an emergency while on the program, a member of our team will assist participants in seeking medical attention as needed. Participants should always let their program leaders know of any serious medical conditions at the beginning of the program. Clinics and hospitals are accessible to participants if they request medical attention. Several of our guides are trained in first-aid and mental health first-aid. TGP also has an Emergency Action Plan in place in the event of an emergency.

Insurance

The GREEN Program requires every participant to have travel health insurance. We require that, at a minimum, participants are covered for medical expenses including emergency repatriation throughout their travels. We strongly recommend that the policy also covers personal liability, cancellation, curtailment, loss of luggage, and personal effects. When traveling on a program, participants will not be permitted to join the group until evidence of medical insurance and the insurance company’s 24-hour emergency contact number has been seen by our team. If participants have credit card insurance, TGP will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank’s name and credit card details. Please contact the bank for these details prior to arriving in-country. Participants have had positive experiences using World Nomads for comprehensive travel health insurance. If participants book their flight through StudentUniverse, they also have the option to purchase insurance.

Vaccinations

Participants are responsible for obtaining any necessary vaccinations prior to travel on our program as recommended by the CDC. We also recommend that participants schedule an appointment with a doctor to make sure they are in good health for travel. Learn more here: https://wwwnc.cdc.gov/travel/destinations/list.

COVID-19: In order to protect the health and safety of our students, team, and local communities we serve, TGP is following travel recommendations and guidelines set forth by the Center of Disease Control (CDC) which recommends that all travelers are fully vaccinated before travel.  Accordingly, all TGP participants who are traveling to a program destination will be required to provide proof of vaccination a minimum of 14 days prior to the program start date in order to participate.

Pre-program travel

The GREEN Program staff will have access to all participants’ flight information and will provide transport to and from the airport to the program accommodations as long as participants arrive within the prescribed arrival windows. Participants will receive the contact information of TGP staff before their program begins, and they are welcome to share the information with their guardians and parents. Participants will receive directions on where to meet their GREEN Program guides at the airport a few days before the start of the program. In the event that program participants are on the same flight or arriving early, they will be connected through email one week before the program begins.

In-program communication

While participants are abroad with us, they will have access to wifi at the university and the accommodations of their program. Most participants use WhatsApp, email, or social media to keep in touch during their time away from home. Participants are welcome to look into international phone plans and/or chips if they are interested. If program activities will be in a non-wifi area (i.e. camping), the guides will inform participants before the activity. We recommend that participants notify guardians or family to avoid any worries. Guides will have access to emergency communication in the event of a situation.

Participants will receive the contact information of the program guides about a week before the program begins through email. In the event that you cannot reach participants or program guides, you can contact the TGP HQ team at +1 (215) 821-0935 or by email at [email protected].

Program Guides

GREEN Programs are run by our specialized teams who are local residents and professionals in the host destination. Our professional guides have years of training and experience, share similar interests with our participants, and are passionate about sharing knowledge of their home country. GREEN guides all strive to provide transformative experiences through the power of education and travel. The diversity of personalities and skill sets on our teams guarantee a unique level of immersion. The ratio of faculty/staff to participants on TGP programs varies between 1:5 and 1:10, with specialty guides brought on for unique excursions (i.e. glacier hikes). Guides are trained in first-aid and mental health first-aid, and they are local residents of the host country. 

Accommodations

Each of our program destinations, facilities, accommodations, activities, universities, guides, and partners are visited and vetted extensively before any pilot program or itinerary change. Most accommodations are shared with other TGP participants and consist of a mix of guest houses, hotels, and dormitories. Our team is selective with the housing selection process to ensure that participants are in a safe environment with a touch of local culture and natural landscape to be their home away from home.

Destination Safety

Each of our program destinations is visited and vetted extensively before any program.  To keep up to date on the safety of each country, our office is enrolled in the Smart Traveler Enrollment Program. STEP is offered through the United States Department of State which allows US citizens traveling abroad to enroll their trip with the nearest US Embassy or Consulate. We receive important information from the embassy about safety conditions in the program destinations. The US Embassy contacts us about emergencies such as natural disasters, civil unrest, or other situations that concern travelers. Participants can also enroll in this program by going to this website: https://step.state.gov/step/

The US Department of State also has resources about travel and safety for students studying abroad from the USA: https://travel.state.gov/content/travel/en/international-travel/before-you-go/travelers-with-special-considerations/students.html

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